THE RELATIONSHIPS BETWEEN ORGANISATIONAL DECISION MAKING, COMMITMENT AND PERFORMANCE: EVIDENCE FROM NIGERIA ►Udegbe, Scholastica Ebarefimia, Udegbe, Maurice Inedegbor, Ogundipe Kehinde Ahmed, Akintola Omobola Ganiyat and Kareem, Rashdidat
ABSTRACT This study explored the moderating role of organizational decision-making and sense of commitment, on business outcomes of multinational corporations (MNCs) in Nigeria. Extant literature suggests that the relationship between specific organizational decision making and business outcomes should vary across different environments. Proponents of the decision-making perspective have posited that decisions must be well co-ordinate, and executed with a sense of commitment for a company to be market-driven or customer-oriented. Specifically, it is anticipated that the relationship between organizational decision-making and business outcomes are likely to be greater when the organization is market-driven or customer-oriented. Therefore, the intensification of research on this has led to the current survey study to examine the relationship among organizational decision making, sense of commitment and performance. The study used both primary and secondary data. Primary data were obtained with the aid of questionnaire, while the secondary data were obtained from literature. 7 copies of the questionnaire were administered in each of the MNCs that served as sample. The respondents were selected based on convenience sampling method. The selected 100 MNCs were stratified into categories of services, manufacturing and others. Out of the total sample of 700, a total of 600 useable questionnaires were returned representing a response rate of 86%.The data were analysed using descriptive statistics and t – test analysis. The research instrument showed high reliability and validity. Two hypotheses were developed and tested. Two major findings resulted from the study. The first is that there is a positive relationship between market-driven or customer-oriented organizational decision-making and business outcomes. The second is that there is a significant relationship between organizational sense of commitment and performance. Keywords:Relationship, Organisational, Decision making, Commitment, Performance, Nigeria.