Employees’ Empowerment and Customers’ Satisfaction in Insurance Industry in Nigeria ►Augustine O. Isimoya and Bamidele E. Bakarey
ABSTRACT This study examines the relationship between employees’ empowerment and customers’ satisfaction in the insurance industry in Nigeria. Based on extant empowerment literature, perceived employee satisfaction, perceived employee loyalty and perceived commitment impact on perceived product quality and perceived service quality delivery. We used a survey of 200 employees from insurance companies operating in Nigeria to examine the relationship between employees’ empowerment and customer satisfaction. The results of hypothesis tested confirm that, there is a significant relationship between employee empowerment and customer satisfaction. The challenges facing insurance sub-section in financial sector of Nigeria economy is high rate of labour turnover and poor service delivery, therefore, we recommend that management should empower their employees, in order to attract staff retention, loyalty and commitment. Keywords: Employees’ Empowerment, Customers’ Satisfaction; Insurance Industry in Nigeria.
Exchange Rate Volatility in Nigeria: Evidence from a Parametric Measure ►Olusola Oloba and Opeyemi Abogan
ABSTRACT The study uses a parametric measure to discover the trend and possible causes of exchange rate volatility in Nigeria over the period 1986: 1-- 2009: 4. The study revealed that exchange rate has been volatile in Nigeria given the fact that the standard deviation of exchange rate has been unusually high and unusually low during the period under investigation. The parametric measure of exchange rate further confirmed a high degree of volatility which portrays higher risk to a risk-averse economic agent. The study therefore recommends that the government should always take a cognizance look at the frequent movement in the exchange rate with a view to regulating it because higher risks attached to high degree of volatility may scare off both domestic and foreign investors. Keywords:Exchange Rate, Nigeria, E-GARCH
Rail Transport and Economic Growth in Nigeria (1970 – 2011). ►APANISILE Olumuyiwa Tolulope and AKINLO Taiwo
ABSTRACT The study examined the link between rail transport and economic growth in Nigeria over the period 1970-2011 using Error Correction modelling approach. The results show that there is long run relationship among the variables. In addition, the EC models show that the error correction term is correctly signed and significant while there is inverse relationship between rail transport and economic growth in Nigeria. This explains the decadence in the sector due to the neglect of the sector by the government. The study therefore concludes that government should embark on development policies that will aim at strengthening the sub-sector of the economy so that it can operate in its full capacity and neutralise the decadence that is evident in the sector. Keywords: Rail Transport, Economic Growth, Error Correction Model.
A Vivacious Delineation of Public Universities at Dhaka: An Emphatic Gaze on Quality Education ►Abu Zafar Ahmed Mukul, Abdullah Ishak Khan, Shahnaz Sharmin and Mohammad Tanjimul Islam
ABSTRACT Education is considered as a basic right of human being and perhaps it is the most important elementary need that human deserves. As society is flourishing its paragon of beauty for developing it towards a newer mould day by day human is in a need of more knowledge to reign over the world. Though education assists human to cope up with the vogue world a major portion of it is deprived of this facility. Due to some lacking students of the third world countries like Bangladesh are lying behind in higher education. In this paper we insisted on those factors having perceptible and beyond sight potency in quality of higher education such as criteria of choosing an institution, satisfaction about some criterion e.g. language proficiency, computer learning, professional knowledge, extra curricular activities etc. with some inevitable tests. Keywords: Bangladesh, Budgetary Provision, Higher Education, Quality of Education, UGC